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Frequently Asked Questions
Products
GSM stands for grams per square meter — it measures fabric weight. Higher GSM means thicker, heavier, warmer fabric. Woolenmaker offers products ranging from 230 GSM (lightweight T-shirts) to 800 GSM (ultra-heavyweight specialty pieces). Our most popular tier is 420 GSM.
LINDEN is our everyday comfort basics line — versatile, high-quality pieces designed for daily wear and movement. WOOL is our premium collection for special occasions — sophisticated, elevated basics. If you're new to Woolenmaker, we recommend starting with LINDEN.
Most of our products are made from 100% cotton heavyweight fleece — not thin jersey. Our zip jackets use 100% cotton with YKK zippers. The Scuba line uses a 70% cotton / 30% spandex blend for stretch. Our selvedge denim is 13.5oz raw selvedge, 100% cotton, unwashed.
We offer three main fits: Scimitar (tapered baggy silhouette), Boxer (boxer-style waistband), and Double-Waist (reinforced multi-needle waistband). All are made from 460 GSM heavyweight cotton fleece.
Sizing
Please refer to our official size chart. Our sizing is consistent across the entire store — if you wear a size L in one product, you wear a size L in everything we sell.
Yes, all Woolenmaker products are unisex. Women should choose a smaller size than usual. For example, if you normally wear M in women's clothing, choose S at Woolenmaker.
Yes. Woolenmaker uses a universal sizing system — the same body type wears the same size across every product in our store, whether it's a hoodie, sweatpants, T-shirt, or jacket.
Shipping
All orders are processed and shipped within 2 business days. Delivery takes 8–13 business days via express air transport (YunExpress / SFexpress).
Shipping is $3 for orders under $150 and $6 for orders over $151. Subscribers enjoy free shipping on orders over $90.
Yes, we ship worldwide. Shipping costs and delivery times apply to all international orders. Delivery details will be provided in your confirmation email.
Returns & Exchanges
We accept returns within 14 days of delivery. Returns are issued as store credit or exchange only — cash refunds are not available. Items must be unworn, unwashed, undamaged, and in original packaging with tags attached.
For non-quality-related returns, the customer is responsible for return shipping costs. If the item is defective or damaged, please contact us at woolenmaker@gmail.com.
Returns should be sent to: 7001 Anpesil Dr #M1, North Bergen, NJ 07047, USA.
Care & Maintenance
Wash with cold water and hang to dry (preferred) or tumble dry on low heat. Do not bleach. Always check the specific product page for exact care instructions.
We recommend avoiding washing your raw selvedge denim until it is fully broken in — this allows the natural wear patterns and fades to develop. When you do wash, use cold water and hang to dry.